GoHighLevel Flexible Service Discovery: Drive Cross-Sells From Bookings

Quick Answer: GoHighLevel has added a new booking setting that controls whether customers can browse additional services beyond their initial link. This GoHighLevel service discovery feature lets agencies design booking experiences that either encourage exploration and cross-selling or maintain a focused, single-service journey.

What Actually Changed

GoHighLevel introduced a new toggle in Global Booking Page Settings: "Allow customers to explore other services."

When enabled: A customer who clicks a specific service or category link can freely browse and add other available services from the full catalogue.

When disabled: The customer's experience is restricted to only the service or category they initially clicked.

This toggle works alongside the existing "Allow multiple service selection" setting, giving you granular control over the entire booking flow.

Why This Matters for Agencies

Different businesses need different booking strategies. A day spa benefits from letting customers discover and bundle multiple treatments. A legal consultancy needs a focused, single-service booking path. This setting gives agencies the flexibility to tailor booking UX per client without building separate systems.

How to Configure It

1. Navigate to your GoHighLevel sub-account's Calendar settings.

2. Open Global Booking Page Settings.

3. Locate "Allow customers to explore other services."

4. Enable it for clients who benefit from cross-selling.

5. Disable it for clients who need focused bookings.

6. Test both configurations and monitor booking completion rates.

Monetisation Opportunity

Offer a "Booking Page Optimisation" package. A/B test enabled vs. disabled service discovery for each client, measure average booking value, and implement the higher-performing configuration.

Common Mistakes to Avoid

Don't enable service discovery for businesses with an overwhelming number of services. Curate categories carefully and limit visible services to maintain a clean experience.

Expected Results

Businesses enabling service discovery with well-organised categories typically see a 10–20% increase in average booking value from cross-sells.

Configure your clients' booking discovery settings now — the right choice depends on the business.